• 1. General Provisions

    1.1. These Terms and Conditions (hereinafter referred to as the "Agreement") define the rules and conditions for using the TEZER Exchange service (hereinafter referred to as the "Service"), available at https://tezerexchange.com/.

    1.2. The user (hereinafter referred to as the "Client") must carefully read these Terms before using the Service. By using the Service, the Client fully and unconditionally agrees to the terms of this Agreement.

    1.3. The Service reserves the right to make changes to this Agreement. Changes take effect from the moment they are published on the Service's website. The Client is responsible for regularly reviewing the latest version of the Agreement.

    2. Definitions

    2.1. "Service" – the online platform TEZER Exchange, which provides services for the exchange, purchase, and sale of digital assets.

    2.2. "Client" – an individual or legal entity using the Service.

    2.3. "Transaction" – an operation involving the exchange, purchase, or sale of digital assets through the Service.

    3. Services Provided

    3.1. The Service allows the exchange, purchase, and sale of digital assets at the rates and fees indicated on the website.

    3.2. The Service ensures the security and confidentiality of transactions in compliance with international standards and regulatory requirements, including AML and KYC procedures.

    4. Client Obligations

    4.1. The Client agrees to provide accurate and up-to-date information when registering and using the Service.

    4.2. The Client agrees not to use the Service for illegal activities, including but not limited to money laundering, terrorist financing, and other unlawful actions.

    4.3. The Client is responsible for maintaining the security of their account credentials and must not share them with third parties.

    5. Rights and Obligations of the Service

    5.1. The Service undertakes to provide services in accordance with these Terms and applicable laws.

    5.2. The Service has the right to request additional information or documents from the Client as part of AML/KYC procedures to verify identity and the legality of fund sources.

    5.3. The Service reserves the right to suspend or refuse service to a Client in case of a breach of these Terms or suspected illegal activity.

    6. Privacy and Data Protection

    6.1. The Service commits to maintaining the confidentiality and protection of the Client's personal data in accordance with applicable laws and internal security policies.

    6.2. The Service does not share the Client’s personal data with third parties without consent, except as required by law or necessary for fulfilling the terms of this Agreement.

    7. Liability

    7.1. The Service is not responsible for any losses or damages resulting from the use or inability to use the Service, except as required by law.

    7.2. The Client bears full responsibility for complying with laws when using the Service, including tax obligations and reporting.

    8. Limitation of Liability

    8.1. The Service is not responsible for any losses incurred by the Client due to their own inattention, including but not limited to errors in transaction details, loss of access to their account, or failure to comply with security recommendations.

    8.2. The Service does not bear responsibility for losses resulting from the cancellation of an order on an exchange after payment has been made by the Client or due to delays, failures, or errors caused by third-party services, including payment systems and blockchain networks.

    8.3. The Client acknowledges and accepts that digital asset transactions are irreversible and carries all associated risks.

    9. Final Provisions

    9.1. This Agreement is governed by the laws of the jurisdiction where the Service is registered.

    9.2. In case of disputes, the parties agree to resolve them through negotiations. If an agreement cannot be reached, the dispute will be settled in the appropriate court where the Service is registered.

    9.3. If any provision of this Agreement is found to be invalid or unenforceable, the remaining provisions shall remain in effect.

    Last Updated: February 20, 2025

  • 1. Introduction TEZER's AML/KYC Policy aims to minimize the risks of using the TEZER platform for illegal transactions, including money laundering and terrorist financing. In compliance with international and national regulations, TEZER implements effective measures to prevent fraud, financial crimes, trade in prohibited goods, proliferation of weapons of mass destruction, corruption, and other illegal activities. Additionally, the company actively monitors and responds to any suspicious user activity.

    2. Verification Procedure

    2.1. TEZER conducts Customer Due Diligence (CDD) for every user to prevent illegal activities. For high-risk customers, such as Politically Exposed Persons (PEPs), Enhanced Due Diligence (EDD) is applied per regulatory requirements. Verification is performed by the third-party partner Sum & Substance.

    2.2. Customers must provide valid government-issued identification documents such as a national ID, international passport, or driver’s license, along with proof of residential address. A liveness check is required as part of the verification process. If doubts arise regarding authenticity, TEZER may request a video verification. Sum & Substance verifies the authenticity of documents and provided data.

    2.3. Extended Due Diligence (EDD) is conducted for high-risk clients. TEZER may require proof of the source of funds to assess the legitimacy of assets used in transactions.

    3. Data Updating and Monitoring

    3.1. TEZER reserves the right to periodically re-verify customers, particularly if their identity changes or their behavior appears suspicious. Even after verification, TEZER may request updated documents.

    3.2. Customer verification is continuously monitored by Sum & Substance to ensure compliance with current regulatory requirements.

    3.3. The frequency of data updates depends on the customer’s risk level:

    • Low-risk customers must update their data every five years.

    • High-risk customers must update their data annually.

    4. Right to Refuse Service

    4.1. TEZER reserves the right to refuse service to customers who fail to provide the necessary documents or whose data cannot be verified.

    4.2. The company may suspend services if users engage in suspicious activities or provide false information.

    5. Continuous Transaction Monitoring

    5.1. TEZER analyzes customer transaction patterns to detect unusual or suspicious activities.

    5.2. If a transaction is deemed suspicious, TEZER reserves the right to request additional information from the customer.

    5.3. If necessary, TEZER submits Suspicious Transaction Reports (STRs) to the relevant regulatory authorities.

    5.4. The Compliance Officer monitors all transactions daily to identify potential financial crimes and report them to authorities.

    6. Risk Assessment

    6.1. TEZER conducts risk assessments for each customer using a risk-based approach (RBA), which classifies users based on their risk level. This approach minimizes risks related to fraud, money laundering, and terrorist financing.

    6.2. TEZER employs various risk mitigation mechanisms to ensure compliance with regulatory obligations.

    7. Sanctions Screening

    7.1. TEZER strictly adheres to international sanctions laws and does not engage with individuals, businesses, or states listed on sanctions databases.

    7.2. Clients are screened against the UN, EU, and US Office of Foreign Assets Control (OFAC) sanctions lists, as well as other relevant lists in jurisdictions where TEZER operates.

    7.3. Sanctions lists are checked daily to promptly identify changes in a client’s sanctions status and prevent legal violations.

    8. Compliance and Reporting

    8.1. TEZER ensures compliance with AML/KYC regulations through an automated monitoring system that continuously assesses risk factors.

    8.2. The company maintains cooperation with regulatory authorities and submits reports as required.

    8.3. Employees undergo AML compliance training to enhance awareness and adherence to legal requirements.

    9. Final Provisions

    9.1. TEZER reserves the right to modify this policy at any time to align with evolving regulatory requirements.

    9.2. Users are responsible for complying with the latest version of the AML/KYC Policy when using the TEZER platform.

    Last Updated: February 20, 2025

  • 1. Introduction This Privacy Policy describes how TEZER Exchange (hereinafter referred to as "Company," "we," "our," or "us") collects, uses, discloses, and protects the personal information of users (hereinafter referred to as "User," "you," or "your") who visit our website [https://tezerexchange.com/] and use our services.

    2. Information Collection We may collect the following information about you:

    • Personal Information: Name, surname, date of birth, contact details (email address, phone number), residential address.

    • Verification Documents: Copies of identity documents such as a passport, national ID, driver's license, or other identification documents.

    • Financial Information: Bank details, transaction history, payment card information.

    • Technical Information: IP address, device type, operating system, browser type, visit data, and site activity logs.

    3. Use of Information Collected information is used for the following purposes:

    • Providing Services: Processing transactions, executing exchange operations, and ensuring platform functionality.

    • Identity Verification: Conducting KYC/AML procedures to prevent fraud and comply with regulatory requirements.

    • User Communication: Informing users about updates, service changes, and responding to inquiries and support requests.

    • Service Improvement: Analyzing website usage to optimize user experience and develop new features.

    4. Information Disclosure We do not sell or share your personal data with third parties, except in the following cases:

    • User Consent: You have explicitly agreed to the disclosure.

    • Legal Obligations: To comply with legal requirements, court orders, or mandatory requests from government authorities.

    • Service Providers: We may engage third-party service providers (e.g., identity verification, payment processing) that are required to maintain confidentiality.

    5. Data Protection We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. These measures include data encryption, access controls, and regular security audits.

    6. Data Retention We store your personal information only for as long as necessary to fulfill the purposes for which it was collected or as required by law.

    7. User Rights You have the right to:

    • Request access to and receive a copy of your personal data.

    • Request correction of inaccurate or incomplete information.

    • Request the deletion of your information under certain conditions.

    • Object to or request restrictions on the processing of your information.

    • Receive your data in a structured, machine-readable format and transfer it to another data controller (data portability right).

    8. Cookies We use cookies and similar technologies to enhance website functionality, analyze traffic, and personalize content. You may adjust your browser settings to refuse cookies, but this may affect certain website features.

    9. Changes to the Privacy Policy We reserve the right to modify this Privacy Policy. Any updates will be published on this page with the date of the latest revision. We encourage users to review this page periodically for the latest privacy policy information.

    10. Contact Information If you have any questions or requests related to this Privacy Policy, please contact us at: [info@tezerexchange.com].

    Last Updated: February 20, 2025